Privacy policy.

Who we are

Pink Renewables is a trading name of Pink Group Holdings Ltd ("Pink Renewables", "we", "us"), a company registered in England and Wales with company number 07448391. We design, install and maintain commercial solar, battery storage and EV charging systems. Pink Group Holdings Ltd is the controller of the personal information described in this policy.

Our registered office is Passion House, Excalibur Road, Gorleston, Norfolk NR31 7BB, United Kingdom. For any privacy question, email hello@pinkrenewables.co.uk or call 0800 043 6000.

What information we collect

When you send an enquiry

• Your name, work email address and phone number
• Your site postcode, building type and approximate electricity spend
• Anything else you choose to tell us in your message

When you use our instant estimate

• Your site postcode and the outline you draw on the satellite map
• Your answers about the roof, shading, electricity spend, unit rate and opening hours
• The estimate the tool produces, plus your email address and phone number if you ask for a full proposal

The estimate is worked out in your browser. We only receive your answers if you choose to send them to us.

If you become a customer

• Site details, drawings, photographs and survey findings
• Energy data you share with us, such as bills or half-hourly usage data
• Contract, payment and, if you choose finance, finance application details
• Installation, certification, warranty and system monitoring records

When you visit the website

Our hosting provider processes technical information such as your IP address, browser type and the pages you view, so the site can be delivered securely. See our Data handling page for more on this and on cookies.

How we use your information

• To reply to your enquiry and prepare estimates, surveys and proposals
• To design, install, certify, monitor and maintain your system
• To manage contracts, payments, warranties and aftercare
• To keep records we are legally required to keep
• To keep the website secure and understand, in general terms, how it is used

We do not sell your personal information, and sending an enquiry does not add you to a marketing list.

Our lawful bases

• Contract: where we need your information to prepare a proposal you have asked for, or to carry out a contract with you or your business
• Legal obligation: where the law requires us to keep or share records, such as tax and accounting records
• Legitimate interests: to respond to business enquiries, run and improve our services, keep the website secure and defend legal claims, where those interests are not outweighed by your rights
• Consent: for optional analytics or marketing cookies, and for any marketing emails. You can withdraw consent at any time.

Who we share it with

We only share information where we need to, with:

• Website and form providers: Framer hosts this website, processes form submissions and provides cookieless analytics
• Email and business software providers we use to run our business
• Map and postcode services used by the instant estimate (see our Data handling page)
• Parties involved in your project, such as your electricity network operator for grid connection applications, and certification schemes such as MCS
• A finance provider, only if you choose to apply for finance
• Professional advisers, regulators or law enforcement, where the law requires it or to protect our legal rights

Links to other websites, such as Google Maps, are covered by those websites' own privacy policies.

International transfers

Some of our providers may process information outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement.

How long we keep it

We keep information only as long as we reasonably need it for the purposes above. Enquiries that don't go ahead are reviewed and deleted when they are no longer needed. If you become a customer, we keep project, warranty and financial records for as long as the system is under warranty or the law requires, then delete or anonymise them.

How we keep it secure

We use reputable providers, encrypted connections and access controls, and we limit access to the people who need it. No system is completely secure, but we take reasonable steps to protect your information and will act quickly if something goes wrong.

Your rights

Under UK data protection law you can ask us to:

• Give you a copy of the information we hold about you
• Correct information that is wrong or incomplete
• Delete your information, where we no longer have a reason to keep it
• Restrict or object to how we use it
• Transfer information you gave us to another organisation, where that applies
• Stop using it for marketing, or withdraw your consent

To make a request, email hello@pinkrenewables.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.